Ordering and Order Policies

We design an manufacture many unique products and in many cases we customize each unit to meet the customer's requirements. With this amount of specialization, we have opted not have an online order placement system. This allows us to have better customer interaction and better accuracy when we process customer orders for standard or special options, to be sure the customer gets the product that they want. To place an order or to acquire additional information, contact us.

All of our products are listed in the 'Products' page area of our web site. If you have any question about model selection or need any clarification about features, etc. just give us a call or send an email to "info" (below). Also, if you can not find what you are looking for or need to have a product that is a little different from what we offer on our standard product lists, ask us if we would be able to make a change that will meet your needs. We have a very good reputation in the broadcast market and have done some really cool modifications of our products. For example, we were able to modify some of our units to work with special communications problems that NBC was having with their Olympics coverage a few years ago. The modified unit allowed NBC to control equipment remotely where the "rules" of the protocol prohibited it. We have also done special things for HBO, Harris Broadcast and Armed Forces Radio/Television to name a few.

CONTACT INFORMATION

Electronic mail

General Information/questions:
 
Sales:

Customer Support:

 

Telephone

(800) 782-2321 or (702) 896-1858

FAX

(702) 896-3034

Postal address

901 American Pacific Drive, Suite #170, Henderson, NV 89014  U.S.A.

DOMESTIC STANDARD TERMS OF SALE POLICY

1) You pay for shipping from Las Vegas, Nevada, U.S.A. We offer UPS 1-day, 2-day, 3-day, and GroundTrac services as well as DHL next day delivery.

2) Because we do not have an account with Federal Express, we do not have FedEx shipping documents etc., and so we do not offer any FedEx outgoing shipping services.

3) If you feel that any product you order from us doesn't work as advertised, we will fix it or issue a refund (less shipping).

4) Small orders received by noon (Pacific Time) can normally ship out the same day (Monday-Friday).

5) Your first order must be prepaid via your check in advance, a company check COD, or a VISA, MasterCard or American Express (AMEX) account. For credit card orders, we will need the account number, expiration and card holder. Subsequent orders may be NET 15 or NET 30 upon completion and approval of our credit application form.

6) We do not collect sales tax on items shipped out of state. Where applicable, you should pay sales taxes directly to your state or locality, via your quarterly(?) sales tax returns.

Thank you.

INTERNATIONAL ORDERS POLICY

1) You pay for shipping from Las Vegas, Nevada, U.S.A. We offer DHL (or UPS) International Air Service (normally 2-3 days) for shipments (call, fax or email for a quotation). Unless you indicate otherwise, DHL (or UPS) will be the designated customs broker. Your tax identification number will speed up service.

2) Because we do not have an account with Federal Express, we do not have FedEx shipping documents etc., and so we do not offer any FedEx outgoing shipping services.

3) If you feel that any product you order from us doesn't work as advertised, we will fix it or issue a refund (less shipping).

4) We can normally ship small orders the same (or next) day that we receive payment.

5) Due to our limited ability to collect on foreign accounts, we require payment in advance for all international shipments. Your order will ship promptly upon receipt of either:

• a) Your VISA, MasterCard, AMEX, or JCB credit card data, including cardholder name, card type, card number, and expiration date.
                                  - OR -
• b) A check, in U.S. dollars, drawn on a U.S. funds account.
                                  - OR -
• c) A wire transfer of funds (in U.S. dollars) into our bank account. Contact Adrienne Electronics for bank account information and for a quote of the exact amount of payment so that you can prepare a wire transfer. Once the transfer is complete, PLEASE NOTIFY US VIA FAX to avoid possible delays.

Thank you.

Copyright © 2006 Adrienne Electronics Corporation
Last modified: 02/22/13