Ordering and Order Policies
We design and manufacture many unique products, and in many cases
we customize each unit to meet the customer's requirements. With this amount of
specialization, we have opted not have an online order placement system. This
allows us to have better customer interaction and better accuracy when we
process customer orders for standard or special options, to be sure the customer gets the product that they
want. To place an order or to acquire additional information, please contact us.
See our
Short Form Catalog & Price List (339KB PDF)
for current product details, pricing, and ordering information.
All of our products are listed in the 'Products' page area of
our web site. If you have any question about model selection or need any
clarification about features, etc. just give us a call or send an email to
"info" (below). Also, if you can not find what you are looking for or need to
have a product that is a little different from what we offer on our standard
product lists, ask us if we would be able to make a change that will meet your
needs. We have a very good reputation in the broadcast market and have done some
really cool modifications of our products. For example, we were able to modify
some of our units to work with special communications problems that NBC was
having with their Olympics coverage a few years ago. The modified unit allowed
NBC to control equipment remotely where the "rules" of the protocol prohibited
it. We have also done special things for HBO, Harris Broadcast and Armed Forces
Radio/Television to name a few.
CONTACT INFORMATION
Click here for company contact information.
DOMESTIC STANDARD TERMS OF SALE POLICY
1) You pay for shipping from Pie Town, New Mexico, U.S.A.
We offer standard UPS and FedEx shipping services.
2) Due to our remote location in the Rocky Mountains, delivery usually takes 1 day
longer than normal for all outbound packages. Thus for example it normally takes 2 days
for you to receive a "Next Day Air" package. Please plan accordingly.
3) Because of our remote location and the associated shipping delays,
we highly recommend having at least 1 extra known-good board or box on-hand
at all times as an "emergency spare".
4) If you feel that any product you order from us doesn't work as
advertised, we will fix it or issue a refund (less shipping).
5) Small orders received by 10am (Mountain Time) can normally ship out the
same day (Monday-Friday).
6) Your first order must be prepaid via your check in advance, a company
check COD, or a VISA, MasterCard or American Express (AMEX) account. For
credit card orders, we will need the account number, expiration and card
holder. Subsequent orders may be NET 15 or NET 30 upon completion and
approval of our credit application form.
7) We do not collect sales tax on items shipped out of state. Where
applicable, you should pay sales taxes directly to your state or locality,
via your quarterly(?) sales tax returns.
Thank you.
INTERNATIONAL ORDERS POLICY
1) You pay for shipping from Pie Town, New Mexico, U.S.A.
We offer standard UPS and FedEx international shipping services (normally 3-4 days).
Please contact us in advance if desired for an international shipping quotation.
Unless you indicate otherwise, UPS or FedEx will
be the designated customs broker. Your tax identification number will speed
up service.
2) Because international shipping is expensive and time consuming,
we highly recommend having at least 1 extra known-good board or box on-hand
at all times as an "emergency spare".
3) If you feel that any product you order from us doesn't work as
advertised, we will fix it or issue a refund (less shipping).
4) We can normally ship small orders the same (or next) day that we
receive payment.
5) Due to our limited ability to collect on foreign accounts, we require
payment in advance for all international shipments. Your order will ship
promptly upon receipt of either:
- a) Your VISA, MasterCard, AMEX, or JCB credit card data, including
cardholder name, card type, card number, and expiration date.
- OR -
- b) A check, in U.S. dollars, drawn on a U.S. funds account.
- OR -
- c) A wire transfer of funds (in U.S. dollars) into our bank account.
Please contact us for bank account information, and for a
quote of the exact payment amount (including shipping),
so that you can prepare a wire transfer.
Once the transfer is complete, PLEASE NOTIFY US VIA FAX
to avoid possible delays.
Thank you.
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